FREQUENTLY ASKED QUESTIONS

WAYGU QUESTIONS

HOW IS THE MEAT SHIPPED?

We ship using 2nd Day Express Air, typically UPS. We only ship on Mondays, Tuesdays and Wednesdays to ensure weekday delivery. Your meat is safely packed in a sturdy cooler box and kept cold with a combination of gel packs and dry ice. Usually the meat arrives frozen, but some thawing is totally normal and the meat can be safely refrozen.

WHERE DO YOU GET YOUR MEAT FROM?

The Meatery goes to great lengths to source only the highest quality proteins from the most reputable, humane suppliers from around the world.

MEATERY SHOP (SAN DIEGO) QUESTIONS

IS EVERYTHING I SEE ON THE WEBSITE AVAILABLE IN THE STORE?

Everything on the website is also available at the Mission Gorge store. Our store in Mission Hills has a broad selection of Wagyu but also is a neighborhood concept with a great "everyday" selection of items (Choice Beef, Chicken, Spices etc.) that are not listed on the website.

DO YOU PROVIDE DELIVERY OR PICKUP LOCALLY?

Yes! We deliver through Uber Eats and DoorDash, and local pickup occurs at Mission Gorge.

MEATERY LIVE QUESTIONS

HOW DOES MEATERY LIVE WORK?

Between the hours of 11am - 6pm PST, we are standing by to video chat with you and help you pick the perfect meats. If you want, we're even happy to show you the meat you'll be shipped so you can pick the absolute perfect cut for you. Unless you enable video, we can only hear your voice (and we're totally ok with that!) To initiate a call simply click the "Meatery Live" button on the left hand side (on mobile) or the "Video Chat with a Butcher" on the bottom right (on desktop).

CAN WE CHAT INSTEAD?

Yes! You have the option to initiate a chat with us if you prefer not to have a phone call.